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Canadian Forces Relocation FAQ’s

These excerpts from the Canadian Armed Forces Relocation Guide answers frequently asked questions about the relocation program. It details the process, from initial registration with Brookfield Global Relocation Services (BGRS) and the Preliminary Relocation Assessment (PRA) to utilizing benefits like the House Hunting Trip (HHT) or Movement Grant. Key themes include financial assistance for housing (Canadian Forces Housing Differential, CFHD), moving expenses (Household Goods and Effects, HG&E), and the use of third-party service providers (TPSPs). The overall purpose is to guide Canadian Armed Forces members through the complexities of relocating, emphasizing member responsibility for a successful move.

 

 1.  What is the first step I should take once I receive my posting message?

After receiving your official posting message, it’s crucial to register with BGRS (Brookfield Global Relocation Services) to access relocation tools, information, and begin yourBGRS-Relocation-Brief

Preliminary Relocation Assessment (PRA). This step is essential before booking a planning session and taking other actions. Your posting message should provide instructions on how to complete the BGRS registration. Additionally, you may choose a realtor at this time and even start listing your home for sale.

 

2.  What is the House Hunting Trip (HHT) and how does it work?  

The HHT is a benefit designed to help CAF members find accommodation at their new duty location if they haven’t already. It typically covers 5 days and 5 nights, with an additional 2 travel days, for a total of 7 days and 6 nights. The Core Component of the relocation program reimburses the costs of lodging and meals during the trip. Dependant care assistance is also available if you have dependants. It is important to note that you are entitled to either an HHT or a Destination Inspection Trip (DIT) – not both.

3.  What is the Movement Grant and how can I use it?

The Movement Grant is a non-taxable $650 payment given to CAF members when a move of Household Goods and Effects (HG&E) is authorized. This grant is intended to cover various minor expenses that aren’t specifically covered by the Relocation Directive. There isn’t a defined list of what it covers, as it is designed to provide flexibility for members’ needs. To receive this grant, you need to submit an expense claim through the member secure website (MSW).

4. What is the Canadian Forces Housing Differential (CFHD) and how is it calculated?Canadian-Forces-Housing-Allowance

The CFHD is a policy that helps CAF members manage varying housing costs across Canada. The goal is to ensure members renting or purchasing a primary residence on the economy only pay 25% of their gross monthly salary towards housing. The CFHD amount is determined annually based on factors like your pay level and place of duty and updated annually using rental comparator values. It is important to note that not all members are eligible for CFHD and Provisional Post-Living Differential (PPLD) may assist in transitioning from PLD to CFHD.

5.  Can I book my own flights and choose my own movers?

No, you cannot typically book your own commercial flights, car rentals or rail travel. These must be arranged online through the BGRS website with their contracted provider, HRG. Similarly, you cannot choose your own movers. The shipment of Household Goods and Effects (HG&E) is managed by the CAF through the Household Goods and Removal Services (HGRS) contract. BGRS assists with form completion and you will then forward the forms to the Base Traffic agent.

6.  What are Third-Party Service Providers (TPSPs) and do I have to use BGRS-approved ones?

TPSPs are professionals such as real estate agents, lawyers, appraisers, and home inspectors who provide services during a relocation. While BGRS maintains a list of approved TPSPs with agreed service levels and maximum rates, you are not required to use them. If you choose a non-participating provider, you may have to pay for expenses that exceed the set maximum rates. Importantly, all TPSPs must be at “arm’s length,” meaning they cannot be directly related to the CAF member as per Canada Revenue Agency (CRA) regulations.

 7.  What is Temporary Dual Residence Assistance (TDRA) and what does it cover?

Temporary Dual Residence Assistance (TDRA) is a benefit to help offset the costs of maintaining two residences if your origin home remains unsold, vacant, and actively marketed. TDRA may cover interest charges on a mortgage, property taxes, utilities, property insurance, property maintenance (like lawn care or snow removal), and rental of a mobile home pad.

8.  What are my responsibilities in making sure my relocation is successful?

Ultimately, the responsibility for a successful relocation rests with the CAF member. This involves familiarizing yourself with the CAF Relocation Directive, following the guidance provided, and understanding all timelines and policies that govern your benefits. Additionally, it is your responsibility to retain receipts for all reimbursable expenses, unless otherwise stated in the Directive, and submit them through the member secure website (MSW).

Steps You Can Take to Make your Relocation Less Stressful

Relocating as a military member can be challenging, but there are several steps to make the process smoother and less stressful:

Preparation and Planning

  1. Start Early: Begin planning as soon as you receive orders. The more time you give yourself, the better prepared you’ll be.
  2. Organize Paperwork: Keep all important documents (orders, medical records, housing contracts, etc.) in a single folder.
  3. Create a Checklist: Break down tasks such as notifying landlords, setting up utilities, and arranging for movers.

Research the New Location

  1. Familiarize Yourself with the Area: Research housing, schools, local amenities, and community resources.
  2. Reach Out to Local Resources: Utilize resources like the Military and Family Support Center or installation relocation assistance offices.
  3. Connect with Other Service Members: Use social media or base groups to get advice from others who have lived there.

Manage Housing

  1. Contact Housing Early: If you’re living on-base, get on the housing list immediately. If off-base, research rental or buying options.
  2. Arrange Temporary Lodging: Book temporary accommodations if needed, and check for military discounts.

Work with Your Chain of Command and Movers

  1. Communicate Needs Clearly: Ensure your chain of command knows if you have specific family or personal needs.
  2. Coordinate with Transportation Office: Schedule your household goods shipment early and understand the moving policies (e.g., weight limits, reimbursement).

Family and Emotional Support

  1. Involve Your Family: Keep your spouse and children informed and involve them in the process to reduce their anxiety.
  2. Plan School Transfers: Contact the new school district early to ensure a smooth transition for your kids.
  3. Seek Support Networks: Look for military family groups or spouse clubs to help build a sense of community.

Financial Preparation

  1. Budget for the Move: Account for any out-of-pocket costs that may not be reimbursed.
  2. Check Entitlements: Review your PCS entitlements, such as Dislocation Allowance (DLA) or Temporary Lodging Expense (TLE).

Personal Organization

  1. Declutter Before the Move: Sell, donate, or discard items you no longer need to save space and stress.
  2. Pack Essentials: Prepare a “first-night kit” with clothes, toiletries, and important items you’ll need immediately.

Stay Flexible

  1. Prepare for Delays: Understand that not everything will go as planned; patience and adaptability are key.
  2. Take Breaks: Schedule downtime for yourself and your family to avoid burnout.

Post-Relocation StepsReduce-the-Stress-of-Moving

  1. Settle In Gradually: Unpack essentials first, then take your time with the rest.
  2. Explore the Community: Get involved in local activities to make the new location feel like home.

By staying organized and using available resources, military relocations can become less overwhelming and more manageable.

Contact your Approved Military Relocation Expert to start your journey to your new home as soon as possible.